Support

Contact

Write to hello@tryvitali.com. A person reads every message, usually within a few days. For anything about your personal data (a copy, a correction, a deletion), write to privacy@tryvitali.com. Security issues go to security@tryvitali.com.

Common questions

Do I need an account?

No. VITALi works fully offline and keeps what you log on your phone. An account only exists to sync between your devices, and you can delete it from inside the app.

My data isn't syncing to my other phone

Check you are signed in to the same account on both (Profile → Account & Security). Sync needs a connection; what you log offline is kept and sent when you are back online. If a banner says sync failed, pull down to retry.

How do I export my data?

Settings → Your data → Export data, as CSV or JSON. It is free on every plan.

How do I delete my account?

Profile → Account & Security → Delete account. The account deletion page explains exactly what is removed and how to ask if you no longer have the app.

How do I cancel a subscription?

Cancel in your App Store or Google Play account settings (on iPhone: Settings → your name → Subscriptions). You keep the plan until the end of the period you paid for, and your logs are never deleted when a plan ends.

What does the AI Coach send, and where?

The Coach is opt-in, on Pro and Max. Before your first message it shows exactly what it sends: what you ask and a short summary of your recent days go to Mistral AI, in France, which writes the reply, does not train on your data and deletes requests after 30 days. Your conversations stay on your phone. The privacy policy has the detail.

Is VITALi medical advice?

No. VITALi is a wellness and fitness tracker, not a medical device. It does not diagnose, treat or prevent any condition. Its scores and estimates are for your information only and are not a substitute for a doctor.