Delete your account

From the app

Profile → Account & Security → Delete account. You will be asked to confirm. This removes the copy of your data stored for sync. If the app tells you only your data could be removed, write to us (below) and we remove the login as well.

What you logged also lives on your phone, which the app never uploads without an account. To remove that copy, uninstall the app. Signing out keeps it on the phone, on purpose.

Without the app

If you have uninstalled VITALi or no longer have the phone, email privacy@tryvitali.com from the address you signed up with, with the subject Delete my account. We confirm the request is yours, delete the account and its synced data, and reply when it is done, within one month, as the GDPR requires, and usually far sooner.

Deleting some of your data, and keeping the account

You do not have to delete the account to remove part of what you logged:

• In the app: any single entry (a meal, a workout, a night of sleep, a weight, a journal entry, a reading) can be deleted where it is shown, with a long press or its delete button. With sync on, the deletion reaches the synced copy too.
• By email: write to privacy@tryvitali.com from the address you signed up with and tell us what to delete (for example a tracker, or everything before a date). We delete it from the synced copy and reply within one month.

What is deleted, and what is kept

• Your login (email, password and any two-factor method) and all synced data: deleted.
• Your plan record: deleted with the account.
• Database backups: they roll off within 7 days, and your data leaves them then.
• Crash reports never contain your health data or your email, and expire within 90 days.
• Purchase records are kept by Apple or Google under their own terms; we cannot delete them.

Questions

Write to privacy@tryvitali.com. You can also complain to the CNIL (www.cnil.fr) or to the data protection authority where you live.